Building an Inclusive Workforce: Identifying Untapped Talent

Sodexo have a recruitment team of 15, making over 2,000 hires a year. While the high volumes of recruitment are making it difficult to change processes, the team recognise the importance of an inclusive workforce on overall business productivity and profitability. This is achieved by a commitment to identifying and supporting untapped talent in all areas of the business:


  • Last year, Sodexo was named a Disability Confident leader, following a number of initiatives to help welcome more applications from disabled talent.
  • Processes had to be transparent, while the recruitment team ensured reasonable adjustments were made within the application process and interview stage to accommodate this overlooked talent population.
  • They made sure their TribePad ATS supported these initiatives, as they worked with their provider to ensure the application page was clearly visible to disabled talent.
  • Throughout attraction, the team showcased stories of colleagues with hidden disabilities to help encourage applications.
  • Sodexo also pledged to employ 200 ex-military personnel and 40 ex-offenders a year. They partnered with non-profit organisations like CTP and Clean Sheet to tap into these talent pools and help them re-settle into the working world.
  • To further counteract unconscious bias, the team have also piloted anonymous CVs with the help of TribePad. The pilot saw a 6% increase in BAME hires, although it showed to work on a case-by-case basis.
  • Finally, taking part in Unconscious Bias and Diversity & Inclusion e-learning ensured the team was up to date on latest industry best practice.


Review your recruitment processes from a D&I perspective and keep talking to your business about it, Sodexo TA Business Partner, Kathryn Pendlebury, advises. “Do it because it’s the right thing to do – be authentic in your approach and don’t set yourself targets!”. Consider free help from non-profit organisations to discover untapped talent.

View Kathryn Pendlebury's presentation


Kathryn Pendlebury, Talent Acquisition Business Partner, Sodexo

"Building an Inclusive Workforce: Identifying Untapped Talent"